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2018 is set to be a challenging year for the Retail and Delivery industries, with customers' expectations ever rising: click-and-collect is set to grow by 55.6% over five years and eCommerce accounting 22.2% of retail sales, the highest share ever. Equally, inflationary pressures mean it is simply not good enough to pass the cost down to customers: retailers and couriers have to be increasingly imaginative about delivering more with fewer resources.
Neil Harvey, CTO of Kirona, considers the implications of the Industrial Strategy white paper on the retail sector and asks; is there such a thing as a perfect balance, and what benefits can technology have on workforce productivity?
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